We offer a 100% satisfaction guarantee! If you are not completely satisfied, you may return your purchase within 60 days of receipt if it is in new, unused, unwashed condition. Due to copyright laws, patterns and books may not be returned. We will issue full credit for products only (does not include shipping charges). We'll notify you via e-mail of your refund once we've received and processed the returned item. If you are unsure of the color of the fabric you are ordering, please request a free sample so that you can avoid having to return your purchase. Please be aware that Batting, Tuffet Kits and a few other bulky items do not qualify for our free shipping offer. Please call us and we can let you know what the rates are to ship these items! If we've made a mistake or there is a problem with your order, please call or email us as soon as possible and we will do whatever is necessary to make it right for you! You are very important to us. We make every effort to pack and ship promptly.